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To secure your booking we ask for a booking fee of 30% of your initial quotation total. This booking fee is non-refundable and is deducted from your final invoice total. Booking fees are payable by bank transfer. By paying the booking fee you agree to the following terms and conditions.
Blossom and Bee Floristry Ltd offers a free initial consultation (face-to-face or by phone) to discuss your plans and requirements. Following this consultation, a proposal and quotation for the cost of your wedding flowers will be sent to you by email and is valid for 28 days. A second meeting (face-to-face or by phone) is available to you, usually about six weeks before your wedding day, to finalise details, delivery times etc. You are free to make changes to your order up until 28 days before your wedding day. If you require any additional meetings or site visits, these may be chargeable at an hourly rate.
You will receive a final invoice for the balance due approximately 28 days before your wedding and payment in full is required immediately on receipt of this invoice. Final payments are payable by bank transfer.
All arrangements will be delivered in prime condition on your wedding day, in suitable packaging to maximise longevity. It is the responsibility of the client to make sure the flowers are kept in optimum conditions according to the florist’s instructions. Blossom and Bee Floristry cannot be held responsible for any failures in the flowers if these instructions have not been adhered to. If required, we can supply vases so that you can keep arrangements in water as much as possible, these must be booked in advance.
Whilst we will work with you to establish the flowers that you would like included in your arrangements, we do not guarantee specific flowers. In the event of supply difficulties or quality concerns, we reserve the right to substitute a previously agreed ingredient or component within a design with an alternative of equivalent value and quality without notice. This includes specific flowers, plants and sundries that may not be available. Flowers and plants are natural products and colours may differ slightly to those agreed.
Charges will be made for any damage to items (e.g. glassware, china) hired from Blossom and Bee Floristry Ltd. Replacement of goods is charged at the current purchase price. It is the responsibility of the hirer to reclaim any of these costs from the venue if the venue was at fault. Hired equipment remains the property of Blossom and Bee Floristry Ltd at all times.
On setting up a venue it is the responsibility of the client to make sure access and parking is available near the venue. Any parking charges may be chargeable. To enjoy your day we will endeavour to be off site one hour before your event starts. It is vital to ensure that we have access at suitable times in order to do this smoothly.
Blossom and Bee Floristry Ltd reserve the right to take photographs of arrangements and the setting prior to the event, which may be used for promotional purposes including on the Blossom and Bee Floristry Ltd social media accounts and on our website www.blossomandbeefloristry.co.uk.
Pinning of buttonholes and corsages onto dresses and suits is done at your own risk. We cannot be held responsible for any snagging, tearing or staining caused by fastenings that we supply.
Your final quotation will include delivery to agreed locations and any set up required for agreed arrangements. Any further changes to delivery locations or set up requirements may incur additional charges. Transportation of any arrangements from one venue to another by anybody other than Blossom and Bee Floristry Ltd is done at your own risk and we take no responsibility.
Plant material can be harmful if consumed. For young bridesmaids and page boys please make them aware of the dangers of eating any of the elements in their flowers or buttonholes.
Should there unfortunately be adverse weather (e.g. heavy rain, high winds, thunder storms) on the day of your wedding, the final decision on the safe installation of arrangements will be with Blossom and Bee Floristry Ltd. We reserve the right to not install any arrangements that we deem to be unsafe on the day.
In the unfortunate event of cancellation of your wedding, any money already paid to Blossom and Bee Floristry Ltd cannot be refunded. Complete cancellation of the wedding must be advised in writing. In the unlikely event that Blossom and Bee Floristry Ltd have to cancel for unavoidable circumstances (for example in the event of a fire, natural disaster, death, serious family illness or tragedy) all money paid by the client to Blossom and Bee Floristry Ltd will be repaid. Blossom and Bee Floristry Ltd are only responsible for refunding money paid, and not for any further costs that you may incur. All reasonable efforts will be made by Blossom and Bee Floristry Ltd to find a replacement florist option, to be paid for by the client.
Any complaints must be made in writing to Blossom and Bee Floristry Ltd within 24 hours of delivery, along with photographic evidence. No responsibility can be taken with regards to poor condition once arrangements have been approved.
Blossom and Bee Floristry cannot be held responsible for failure to deliver any order due to an Act of God, terrorism, crime, transport failure, illnesses of staff members, extreme weather conditions (including snow and flooding) or denial of access to venues.